Good Morning,
I hope someone can assist me with my problem.
I have a Dell 3333dn Multifunction printer which is around 2 years old. Recently the toner level low was indicated and I purchased this compatible toner from eBay.
When the toner arrived, I installed the toner but then the machine gave me an error code 32.0 saying cartridge is not recognised. I cleaned the contacts with a lint free cloth, I followed instructions on how to shake the new cartridge and replaced it back in the machine but the problem still persisted.
I then inserted the original cartridge and after warming up, it gave me the same error code ! This cartridge was absolutely fine and its a genuine cartridge from Dell so I don't understand whats gone wrong. I just took a cartridge out and replaced it and nothing else.
I returned the compatible toner and went to my local print and cartridge shop and advised them of the problem, They gave me a cartridge proudly stating that they're cartridges work perfectly.
So I bought one, came home, with the unit unplugged and switched off from the back, I inserted this new cartridge and turned the machine on. After its initialising stage, the machine was perfect for about 10 secs when it bleeped showing the same error.
The unit was working perfectly and have never had any issues in the 2 years I have had it for.
The problem is annoying as my mac gets used every day and all day long printing out forms, letters etc but now I can't do anything until I get this sorted.
If anyone has a clue whats happening and why its happening, please do advise me on how to fix this.
All help and advise will be greatly appreciated. Thank You