I purchased an e525w laser printer Wednesday, April 12. Upon initial setup I received a error code - 009-654 CODE 2010000. I called DELL support (Wednesday night), her name was Lotis. She tried troubleshooting the problem over the phone - but was unsuccessful. She escalated the problem with DELL..... I am still waiting to hear back as to what the next steps are. It is now Saturday, April 15 and I have a BRAND NEWprinter that I cannot use!!!!!!!!!!!!! I am now reaching out to you in hopes that you can assist me. I plan on contacting the Better Business Bureau as I am not at all pleased with the assistance I have received from DELL. I hope that your assistance will help me to leave a more positive note with the BBB rather than being negative.
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