Can't get E525w to scan to desktop (iMac). Read through user manual, read other online posts, can't figure out what problem is.
--Bought new E525w a few months ago for home use. Have been printing with it, no problems, using iMac desktop with USB connection, and a MacBook Pro wirelessly.
--Recently tried scanning function. No joy. Put document on platen, hit "Scan", then "Scan to Computer (USB)", then "Start", display reads "Computer (USB) [Waiting]", and after a minute or so, times out with a "Job Failure".
--Downloaded user manual and read through Scanning section. Ensured that Function Enabled does not require password to scan (or do anything else).
--Checked Applications on desktop (maybe a driver issue?), and in Dell folder is Address Book Editor and ScanButton Manager. Do not know what to do with ScanButton Manager. Searched User Guide for "scanbutton", no joy. Tried "scan button", and just got a lot of "scan (button)", which didn't help. Opening it shows a destination path (appears to be Desktop) that I'm fine with for right now, just to get it to work.
--Checked Printers and Scanners on desktop, and Dell shows up under Printers, and under Faxes (have not tried that, do not have a landline), and under Scanners (two icons: Dell E525w Scanner, and Dell E525w Scanner 2; do not know why there are two icons). When click either icon, get a Scanner window intended, presumably, to display an image of what is to be scanned, and a button on lower left that reads "Scan". No image using either icon, even though there is a document on the printer platen.
--Have read a couple other E525w posts on this forum, but they don't address my specific issue.
Mystified. Don't understand why this should be hard to do, although I'm learning that the multiple functions of this printer appear to make it more complex in terms of setup.
Any help or ideas greatly appreciated. Won't be surprised if it's something simple that I just missed.