hello,
i have cleaned the print head by hand (taking the whole thing out and cleaning) and used the printer option. i did both the deep clean and the normal clean. the blue works, the red and yellow do not. it is a brand new ink cartridge. when cleaning through the printer some ink does appear at the top of the page and goes away by the bottom. what can i do to resolve this issue that I haven't already done? i am so frustrated. i have been working on it for 2 hours with no luck. it used to work great. now i guess i can only print in black until i figure out whats wrong.
HELP!!!