Had a Dell Color Cloud MFP H825cdw delivered today. Running Windows 10, with all updates "up to date". I took the following steps:
- Turned on printer, connected phone line for fax, set up wireless and made sure wireless "button" is lit up (turned on) and not flashing
- Made sure no other cables were connected to the printer
- Changed "sleep mode" to 30 minutes so printer wouldn't fall asleep during installation
- Put driver disk in laptop tray, ran "auto play"
- Dell Printer Easy Install popped up, searched for printer, progress bar reached the far right, and the box sat there for 30 minutes, never indicating the printer had been found.
- Made one more pass as ensuring all Windows updates were in fact up to date, then restarted the computer
- Ran disk auto-play again, same result
- Restarted computer
- Opened disk, right clicked on "setup" and ran as administrator. Same result
- Downloaded newest drivers from Dell web site (appear to have updated last month)
- Ran downloaded file as administrator...same result
My computer is a Dell Inspiron 17R, running Windows 10 64 bit, 8gb Ram, Intel i5-323OM CUP @ 2.6GHz.
Where to go from here?